Online Learning

Online Student Complaints and Appeals

As required by Federal regulations, Morris Brown College (MBC) provides students with contact information for filing complaints with the appropriate agency in the state where the student resides.

For grievances involving any aspect of your online educational experience, begin by following the MBC Student Grievance Procedures documented in the MBC Student Catalog. This process recommends that you first try to reach a resolution with your instructor or other party involved in the issue before taking the issue to the Department Chair, and, finally, the Provost’s Office.

If the MBC Student Grievance Procedures resolution is not satisfactory, a student may then appeal to the Transnational Association of Christian Colleges and Schools (TRACS) OR the Georgia State Authorization Portal (GA-SARA).


TRACS Student Complaint Process

MBC is accredited by the Transnational Association of Christian Colleges and Schools (TRACS). Students may follow the Complaints against Member Institutions or TRACS.

NOTE: TRACS will not investigate a complaint unless the student has exhausted all available grievance procedures outlined by the institution.

The contact information for TRACS is:

Transnational Association of Christian Colleges and Schools (TRACS)
15935 Forest Road
Forest, Virginia 24551

Telephone: (434) 525-9539

OR GA-SARA Complaint Process

MBC is a member of the Georgia State Authorization Reciprocity Agreement (GA-SARA). Students may follow the GA-SARA Student Complaint Rules and use the GA-SARA Online Student Complaint Form. NOTE: GA-SARA does not resolve complaints about student grades and student conduct violations. These complaints fall under the jurisdiction of institutional policy.

The contact information for GA-SARA is:

State SARA Website
Georgia Nonpublic Postsecondary Education Commission (GNPEC)
2082 E Exchange Pl, Suite 220
Tucker, GA 30084