BUS-HM 104 Introduction to Hospitality Operations

This course provides a comprehensive overview of hospitality operations, introducing
students to the various sectors of the industry, including lodging, food and beverage,
events, and tourism. Students will learn about the foundational principles of hospitality
management, including service delivery, operational efficiency, and customer
satisfaction. The course covers key topics such as front office operations, housekeeping
management, food service operations, and the integration of technology in hospitality.
Through case studies, group discussions, and practical assignments, students will gain
insights into the daily operations of hospitality businesses and the skills necessary for
effective management in a dynamic environment.