BUS-HM 338 Hospitality Front Desk and Room Division Management

This course acquaints students with the total room division of a lodging facility, focusing
on the operation of the front office area while exploring all aspects of Rooms Division
management. Students will learn about front desk operations, reservations, guest
services, and housekeeping coordination. The course emphasizes the importance of
effective communication, customer service, and operational efficiency in delivering a
positive guest experience. Through practical applications and case studies, students will
develop the skills necessary to manage the front desk and overall room division
effectively.